Terms of Service

Last updated: 24 September 2026

These Terms of Service (“Terms”) govern your access to and use of VunaFlow (the “Service”), operated by Wencreatives Limited, a private limited company registered in Kenya under registration number PVT-J615KJ93, with its registered office at National Bank Building, Kenyatta Avenue, Nakuru, Kenya. By creating a VunaFlow account or using the Service, you agree to be bound by these Terms.

1. Definitions

• “Service” means the VunaFlow platform, including the dashboard at vunaflow.co.ke, all APIs, captive portals, and related software.
• “Customer” or “you” means the ISP, business, or individual who registers and uses the Service.
• “Subscriber” means an end-user of an ISP's network who connects via a captive portal or PPPoE.
• “We”, “us”, “our” means Wencreatives Limited.

2. Eligibility

You must be at least 18 years old, have the legal capacity to enter into a binding contract, and (if registering on behalf of a business) have the authority to bind that business to these Terms.

3. Account registration

• You must provide accurate, current, and complete information when registering an account.
• You are responsible for safeguarding your password and for any activity that occurs under your account.
• You must notify us immediately at wencreatives254@gmail.com if you suspect any unauthorized use of your account.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of Kenyan or international law
• Use the Service to send spam, malware, or fraudulent communications
• Attempt to reverse-engineer, decompile, or otherwise extract the source code of the Service
• Attempt to gain unauthorized access to any part of the Service or other Customers' data
• Interfere with or disrupt the Service or the servers and networks connected to it
• Resell, sublicense, or transfer your access without our prior written consent

5. Customer responsibilities for subscribers

As an ISP using VunaFlow, you act as data controller for your own subscribers. You are responsible for:

• Providing your subscribers with appropriate notice and consent regarding the collection and use of their data
• Complying with all telecommunications and consumer protection laws applicable to your network
• Handling subscriber complaints, refunds, and service-level expectations
• Ensuring lawful use of your captive portal and PPPoE infrastructure

6. Payments and fees

• Fees for the Service are billed in Kenyan Shillings (KES) unless otherwise agreed.
• Subscription fees are charged in advance for the term you select.
• Payments processed for subscribers (e.g., via M-Pesa) are subject to the terms and fees of the relevant payment processor.
• You are responsible for any taxes, duties, or levies imposed by your jurisdiction in connection with your use of the Service.
• We may revise our pricing with at least 30 days' advance notice.

7. Service availability and support

We work hard to keep the Service available, but we do not guarantee uninterrupted access. We may perform scheduled maintenance and will give reasonable advance notice through the dashboard or email. Standard support is provided by email at wencreatives254@gmail.com during business hours.

8. Intellectual property

The Service, including all software, branding, designs, and documentation, is the intellectual property of Wencreatives Limited and is protected by Kenyan and international law. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You retain ownership of the data and content you submit to the Service.

9. Data protection

Our handling of personal data is described in the Privacy Policy. By using the Service, you acknowledge and agree to that policy.

For the personal data of your subscribers (phone numbers, device addresses, connection sessions and purchase records), you are the data controller and Wencreatives Limited is your data processor under the Kenya Data Protection Act, 2019. As your processor we:

• Process subscriber data only to run the Service for you and on your documented instructions, which these Terms and the settings you choose in the dashboard constitute.
• Disclose a subscriber's data only to you, the ISP the subscriber bought from, and never to another ISP on the platform.
• Keep the safeguards described in the Privacy Policy, restrict access to staff who need it, and bind them to confidentiality.
• Engage sub-processors (hosting, payment providers, SMS and messaging gateways, encrypted backup storage) only as listed in the Privacy Policy, under written terms no weaker than these.
• Notify you without undue delay, and in any case within 48 hours of becoming aware, of a personal data breach affecting your subscribers, with what we know and what we have done, so that you can meet your own obligations.
• Assist you, within reason, with subscriber requests to access, correct or delete their data, and with any enquiry from the Office of the Data Protection Commissioner.
• Delete connection sessions automatically after 90 days, and on termination of your account delete or return your subscriber data within 30 days unless Kenyan law requires us to keep it longer.

10. Suspension and termination

• You may close your account at any time by emailing us.
• We may suspend or terminate your access if you breach these Terms, fail to pay fees due, or use the Service in a manner that creates legal, security, or reputational risk for us.
• Upon termination, your right to use the Service ceases immediately. We will retain or delete your data in accordance with our Privacy Policy and applicable law.

11. Limitation of liability

To the maximum extent permitted by law, Wencreatives Limited will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Service. Our total aggregate liability for any claim under these Terms will not exceed the fees you paid us in the twelve (12) months preceding the event giving rise to the claim.

12. Disclaimer of warranties

The Service is provided “as is” and “as available”. Except as expressly stated, we make no warranties — express or implied — regarding the Service, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

13. Indemnity

You agree to defend, indemnify, and hold harmless Wencreatives Limited, its directors, employees, and contractors from any claim or demand (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party including your subscribers.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Kenya. Any dispute arising under these Terms will be submitted to the exclusive jurisdiction of the courts of Kenya, with venue in Nakuru.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the dashboard or by email at least 30 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

16. Contact

For any questions about these Terms, contact us at wencreatives254@gmail.com or by post to: Wencreatives Limited, P.O. Box 20100, Nakuru, 20100, Kenya.